📦 Shipping & Tracking Notice (November–December Peak Period)

Please be aware that during November and December, courier networks experience their busiest period of the year. While all orders marked as dispatched are collected by the carrier the same day, they may display as “the carrier is expecting it” until the parcel is scanned into their network. This is normal and simply means the carrier has not yet processed the initial scan. The initial scan in some cases can take several days or longer, this is depending on the depot processing the package. If it reads "the carrier is expecting it", it does not mean we have not sent the parcel.

Once scanned, delivery times may still be longer than usual due to peak-season delays.

For domestic shipments, we are unable to investigate or provide updates unless 10 business days have passed since the dispatch date. Tracking information shown online is the same information available to both us and the carrier.

We kindly ask for your patience and understanding during this extremely busy period. Thank you for bearing with us.

⚠️ Note the following frequently asked questions:

We cannot advise on any item not listed, unavailable nor any upcoming product. This contact form is for order enquiries or products which are in stock. Customer services will not have information.

Where a transaction is attempted and not completed, it is possible for a temporary hold on the amount, which will automatically reverse, usually within a short period of time.

✅ Please include your order number if possible.

Please can you carefully read the above information, many customers ship this information that is already answered and start filling in the contact form. If your query is answered here you will be directed back to this page and your enquiry will take longer to answer.