Shipping policy

Order Processing

  • All orders are shipped from the United Kingdom.

  • Orders are normally processed and dispatched within 1-2 business days (excluding weekends and bank holidays).

  • You will receive a confirmation email with tracking details once your order has been dispatched.

UK Shipping

  • We offer delivery across the UK via trusted courier and postal partners.

  • Standard delivery times are depending on your location and service used.

  • Expedited shipping options may be available at checkout.

International Shipping

  • We ship to a wide range of countries outside the UK.

  • Delivery times vary depending on the destination, but typically can take 7-10 business days once dispatched.

  • Shipping rates are calculated at checkout.

Customs, Duties & Taxes

  • United Kingdom: VAT is already included in your order total.

  • International Orders: Some countries require import duties, taxes, or customs fees upon arrival.

    • In certain countries, these charges are included at checkout and your parcel will arrive with no further fees.

    • In other countries, import duties and taxes are not included, and you will be responsible for paying these directly to your local customs office or courier.

  • We have no control over these charges and cannot predict the exact amount, as it varies by country.

Delivery Issues

  • Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for orders delayed or returned due to incorrect addresses provided by the customer.

  • If a package is returned to us due to non-payment of import duties or refusal of delivery, the original shipping cost will not be refunded.

  • Once dispatched, we are not liable for delays caused by couriers, customs checks, or other factors outside our control.